Shipping policy

1.Where we deliver

We deliver across India to pin codes our courier partners serve. If your pin code is not serviceable when we pack your order, we will contact you and cancel the order with a full refund.

2.Dispatch time

Orders are dispatched within 2 working days of order confirmation. Orders placed on a Sunday or a public holiday are processed on the next working day. Personalised and made-to-order items take longer, as stated on the product page.

3.Delivery time

Delivery time depends on your location and the courier partner handling the shipment. Any delivery estimate shown on the website or by the courier is an estimate and not a guaranteed date.

We are not liable for delays caused by events outside our reasonable control, including weather, transport disruption, strikes, public holidays, regulatory action or courier backlogs. See the force majeure clause in our terms and conditions.

4.Shipping charges

• Orders above ₹499: free shipping.
• Orders of ₹499 or less: a flat shipping charge, shown in the cart before you pay.
• Cash on delivery orders may carry a handling fee, shown at checkout before you confirm.

All charges are shown before payment. We do not add charges after an order is placed.

5.Tracking your order

Once your order ships we send the tracking details to the email address on the order. You can also check the status any time from track your order or under My account.

6.Delivery attempts and undelivered parcels

Our courier partner will normally attempt delivery up to three times. If the parcel cannot be delivered because nobody is available, the address or phone number is wrong, or delivery is refused, it is returned to us.

Where a prepaid order is returned to us for these reasons, we refund the amount paid for the goods. The shipping charge and any cash-on-delivery handling fee are not refunded, as those costs have already been incurred.

7.Address accuracy

Please check your delivery address and phone number before placing an order. We can change the address only before dispatch. If a parcel has to be re-shipped because the address given was incorrect or incomplete, the re-shipping charge is payable by you.

8.Checking your parcel on delivery

Please check the parcel at the time of delivery. If it arrives damaged, opened or tampered with, refuse the delivery where you can, and report it to us within 48 hours of delivery with photographs of the product and the outer packaging. An unboxing video helps us resolve the matter faster.

9.Contact

For help, contact customer care on +91 70155 77370, WhatsApp or 99wholesaleretail@gmail.com. If you are not satisfied with the resolution, you can write to our grievance officer:

See our grievance redressal policy for timelines and how to escalate.