Returns and refunds

1.Who can return

Any customer who bought from this website can request a return for an eligible item within 7 days of delivery. Returns must be raised from My account or through customer care, using the order number on your confirmation email.

Requests made after the 7-day window cannot be accepted, except where a manufacturer warranty applies or the law requires otherwise.

2.What can be returned

• Items that arrive damaged, defective, or different from what you ordered.
• Items whose size, colour or specification does not match the product page.
• Unused items in their original packaging, with all tags, accessories and free gifts included, where you have simply changed your mind.

3.What cannot be returned

• Personalised or name-printed products, unless they arrive damaged or the printed details do not match your order.
• Personal care, hygiene and innerwear products once the seal is opened.
• Items that have been used, washed, altered, installed or damaged after delivery.
• Items returned without their original packaging, tags, accessories or free gifts.
• Items marked “non-returnable” or sold as clearance or final sale on the product page.

4.How to raise a return

1. Open My account, go to My orders and select the order.
2. Choose the item and the reason for return, and upload photographs if the item is damaged, defective or wrong.
3. Confirm your pickup address. We send a confirmation by email.
4. Keep the item packed in its original box, ready for collection.

You can also raise a return by messaging us on WhatsApp or calling +91 70155 77370 with your order number.

5.Pickup and inspection

Our courier partner collects the item from your delivery address where your pin code is serviceable for reverse pickup. Where it is not, we will ask you to self-ship the item to our warehouse and we will reimburse the reasonable courier cost against a receipt.

Once the item reaches our warehouse we inspect it within 2 working days. A return that fails inspection, because the item has been used, is not in its original packaging, or is not the item that was ordered, will be sent back to you and no refund will be due.

6.Refunds

After the item passes inspection we start the refund. Timelines depend on how you paid:

Refunds cover the price paid for the returned item. Shipping charges and any cash-on-delivery handling fee are refunded only where the return is because the item was damaged, defective or wrong.

7.Damaged, defective or wrong items

Report the problem within 48 hours of delivery with photographs of the product and the outer packaging. An unboxing video helps us resolve it faster. We arrange a free pickup and send a replacement or a full refund, including any shipping charge you paid.

Reports made after 48 hours are difficult for us to verify with the courier and may not be accepted, unless the defect could not reasonably have been noticed earlier.

8.Bulk orders

For orders of 10 or more pieces of a product, please check the consignment on delivery and report damaged, defective or missing units within 48 hours of delivery, with photographs and the count.

We replace or refund the affected units only. Unopened cartons may be returned within 7 days of delivery if they are in their original sealed condition; the cost of return is borne by you unless the goods were damaged, defective or wrong. Opened cartons and part-used lots cannot be returned.

9.Contact and grievances

For help with a return, contact customer care on +91 70155 77370, WhatsApp or 99wholesaleretail@gmail.com. If you are not satisfied with the resolution, you can write to our grievance officer:

See our grievance redressal policy for timelines and how to escalate.