Privacy policy

1.Who we are

This website is operated by 99 Wholesale and Retail (OPC) Private Limited (CIN U47190HR2026OPC150533), with its registered office at Gangwan Petrol Pump, Azad Nagar, Hisar 125007, Haryana, India. In this policy, “we”, “us” and “our” mean that company. We are the data fiduciary for the personal data described below.

2.What we collect

• Order details: your name, phone number, email address, billing and delivery address, and what you ordered.
• Payment status: whether a payment succeeded and the method used. We do not store card numbers, UPI PINs or bank credentials; those are handled by our payment gateway.
• Account details: if you create an account, your login email and saved addresses.
• Support messages: what you send us by form, email, phone or WhatsApp.
• Technical data: IP address, browser type and pages visited, collected through cookies and analytics.

3.Why we use it

We use your personal data only for these purposes:

• to accept, process, pack and deliver your orders;
• to handle returns, refunds, cancellations and warranty claims;
• to answer your questions and provide customer support;
• to prevent fraud and misuse of the store;
• to meet our obligations under tax, accounting and consumer protection law; and
• to send you order updates. We send marketing messages only if you have asked for them, and every message has an unsubscribe option.

4.Consent and legal basis

We process your personal data with your consent, given when you place an order or submit a form, and where processing is necessary for the purposes listed above or required by law. You can withdraw your consent at any time by writing to us; withdrawing consent does not affect processing already carried out, and we may still need to keep records required by law.

5.Who we share it with

We share the minimum data needed, and only with:

• Courier and logistics partners, to deliver your order and arrange returns;
• Payment gateways, to process payments and refunds;
• IT and hosting providers, who keep this website and our systems running;
• Professional advisers and authorities, where the law requires it.

We do not sell, rent or trade your personal data.

6.Cookies and analytics

We use cookies to keep your cart and login working, to remember your preferences and to understand how the site is used. You can block or delete cookies in your browser settings; if you do, parts of the store such as the cart and checkout may not work.

7.How long we keep it

We keep order and invoice records for as long as tax and accounting law requires. Account and marketing data is kept until you ask us to delete it or your account is closed. Support messages are kept for as long as needed to resolve the matter and to handle any follow-up.

8.How we protect it

We use reasonable security safeguards, including encrypted connections, access controls and vetted service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a personal data breach affects you, we will notify you and the authorities as required by law.

9.Your rights

You can ask us to:

• confirm what personal data we hold about you and give you a summary of it;
• correct or complete data that is wrong or out of date;
• erase data we no longer need for a lawful purpose;
• withdraw consent you have given; and
• nominate someone to exercise these rights if you are unable to.

Write to 99wholesaleretail@gmail.com with your request and your order number. We respond within a reasonable period and, where the law sets one, within the prescribed time.

10.Children

This store is not intended for children under 18. We do not knowingly collect personal data of children. If you believe a child has given us personal data, write to us and we will delete it.

11.Changes to this policy

We may update this policy as our business or the law changes. The date at the top of this page shows when it was last updated. Continuing to use the website after a change means you accept the updated policy.

12.Grievances and contact

For any question or complaint about your personal data, contact our grievance officer, who is also our contact point for data protection: