Cancellation policy

1.Cancelling before dispatch

You can cancel an order free of charge at any time before it is dispatched. Message us on WhatsApp, call +91 70155 77370 or email 99wholesaleretail@gmail.com with your order number. We do not charge a cancellation fee.

2.Cancelling after dispatch

Once an order has been dispatched it cannot be cancelled. You can refuse the delivery, or accept it and raise a return within 7 days under our returns and refunds policy.

Where a prepaid order is refused at the door or returned undelivered, we refund the amount paid for the goods. The shipping charge and any cash-on-delivery handling fee are not refunded.

3.Personalised and made-to-order items

Personalised and name-printed products are made for you and cannot be cancelled once production has started. You can cancel before production starts. Once started, these items can only be returned if they arrive damaged or the printed details do not match your order.

4.Cancellations by us

We may cancel an order, in whole or in part, and refund you in full, where:

• the item is out of stock or has been discontinued;
• there was an error in the price, description or availability shown on the website;
• your delivery address is not serviceable by our courier partners;
• we are unable to verify the order or the contact details given; or
• we reasonably believe the order is fraudulent, is for resale in breach of these terms, or forms part of a pattern of misuse.

If we cancel an order we will tell you and refund any amount already paid. We are not liable for any other loss arising from a cancellation of this kind.

5.Refunds for cancelled orders

Refunds for cancelled orders are made within 7 working days of the cancellation, to the original payment method. For cash-on-delivery orders that were cancelled after payment was collected, we refund by UPI or bank transfer to an account you confirm to us.

6.Repeated refusals and misuse

We want cash on delivery to stay available to everyone. Where orders are repeatedly refused at the door, returned undelivered or cancelled after dispatch, we may ask for prepayment on future orders, limit order quantities, or decline to accept further orders. We will tell you if we do this.

7.Contact

For help, contact customer care on +91 70155 77370, WhatsApp or 99wholesaleretail@gmail.com. If you are not satisfied with the resolution, you can write to our grievance officer:

See our grievance redressal policy for timelines and how to escalate.