Grievance redressal

1.Step 1: contact customer care

Most issues are resolved quickest by customer care. Contact us on +91 70155 77370, WhatsApp or 99wholesaleretail@gmail.com with your order number and a description of the problem.

2.Step 2: escalate to the grievance officer

If customer care has not resolved your complaint, or you are not satisfied with the outcome, you can escalate it to our grievance officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.

3.What to include

• Your name and the phone number or email used for the order.
• The order number and the date of the order.
• A clear description of the problem and what you would like us to do.
• Photographs or documents that support the complaint, where relevant.

4.Our timelines

If a complaint needs more time, for example because a courier investigation is pending, we will tell you why and keep you updated.

5.Escalating further

If you are not satisfied with our resolution, you may approach the consumer authorities:

• National Consumer Helpline: dial 1915, or use consumerhelpline.gov.in.
• Consumer Commission: the District, State or National Consumer Disputes Redressal Commission having jurisdiction, under the Consumer Protection Act, 2019.

Nothing in our policies limits any right you have under the Consumer Protection Act, 2019 or any other law.

6.Company details